BetterVisitors

How to Clear Your Cache

April 2nd, 2008

Have you noticed how sometimes things just don’t work? Like trying to log on to a site, or finding that a site doesn’t update properly?

You probably need to clear your cache. It’s one of the number one customer service problems we run into at BetterVisitors – people trying to view their campaigns and getting stuck.

The cache is where older versions of a page are kept on your computer so that when you go back to a page, it will load quicker by using the version you have stored. The problem is that sometimes you need to update the page; you want the newer version instead of the older one.

In that case, you want to clear your cache. Here’s how:

Note: If you are not sure what browser you are using you can click on the “Help” menu at the top of your browser and then click “About”. This will open a new window that will provide you with the browser type and version you are running.

To clear your cache and cookies in Internet Explorer 6.0 please follow these steps.

1. Click “Tools”, then “Internet Options”.
2. Click the “Delete Cookies” button.
3. A pop-up confirmation box will appear. Click “OK”.
4. Click the “Delete Files” button.
5. A pop-up confirmation box will appear. Place a check in the box beside “Delete all off line content” and click “OK”.
6. Click “OK” to close the “Internet Options” screen.

To clear your cache and cookies in Internet Explorer 7.0 please follow these steps.

1. Click “Tools”, then “Internet Options”.
2. Click the “Delete” button under Browsing History.
3. Click the “Delete Cookies” button.
4. A pop-up confirmation box will appear. Click “Yes”.
5. Click the “Delete Files” button.
6. A pop-up confirmation box will appear. Click “Yes”.
7. Click the “Close” button the the Delete Browsing History window.
8. Click “OK” to close the “Internet Options” screen.

To clear your cache and cookies in Mozilla Firefox 1.5 please follow these steps.

1. Click “Tools”, then “Options”.
2. Click on the “Privacy” Icon.
3. Click the “Clear” button for Cookies.
4. Click the “Clear” button for Cache.
5. Click the “OK” button to close the options menu.

To clear your cache and cookies in Mozilla Firefox 2.0 please follow these steps.

1. Click “Tools”, then “Options”.
2. Click on the “Privacy” Icon.
3. Click the “Clear Now” button.
4. Place a check mark next to “Cookies” and “Cache” and remove the check from all other items you wish to keep.
5. Click the “Clear Private Data Now” button.
6. Click the “OK” button to close the options menu.

To clear your cache and cookies in Safari please follow these steps.

1. Click “Safari”, then “Empty Cache”.
2. A pop-up confirmation box will appear. Click “Empty”.
3. Click “Safari”, then “Preferences”.
4. Click on the “Bookmarks” Icon.
5. Click on the “Show Cookies” button.
6. Click “Remove All”.
7. Click the “Done” button to close the menu.

Entry Filed under: BetterVisitors, General